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Quality & Complaints Consultant

Job opportunity. Deadline: 2026-08-12

Type
Job
Organizer
PRS for Music
Deadline
12 August 2026
Where
United Kingdom
Compensation
not provided
Disciplines
music industry, quality assurance, complaints management, customer service

About this opportunity

PRS for Music is seeking a Quality & Complaints Consultant to uphold service standards by owning complaints resolution and quality processes that enhance member satisfaction. This role involves leading the end-to-end handling of cases, owning the quality assurance framework, and identifying improvement opportunities within the Membership department. The position is full-time, based in London, UK, with a hybrid working model.

Who can apply